Customer Support
We strive to make iFlicks easy to use, but we know there are times when you'll need help. The iFlicks forum on Get Satisfaction provides answers to frequently asked questions and solutions to common problems. If your issue isn't addressed, feel free to start a new topic and one of our employees will respond as soon as possible.
Frequently Asked Questions
What are the system requirements for iFlicks?
iFlicks is made for Mac OS X 10.3 or later.
What video formats are supported by iFlicks?
iFlicks is powered by the QuickTime framework built-in to Mac OS X. As such, iFlicks inherits QuickTime's support for a wide range of standard formats, including MPEG-1, MPEG-4, H.264, and dozens of others. QuickTime components provided by third parties expand QuickTime's codec support, allowing additional video formats to be played.
Additionally, iFlicks allows you to organize non-native formats including Windows Media and RealVideo. Videos in these formats can be played in external players installed on your system, including Windows Media Player and RealPlayer.
What are the limitations of the trial version?
While in trial mode, the iFlicks Library will be limited to a total of five movies. When launching the application, you will occasionally be reminded to register. Once registered, the full functionality of iFlicks will be unlocked.
How do I purchase and register iFlicks?
The quickest and easiest way to buy iFlicks is from within the application. Just select Purchase iFlicks... from the iFlicks menu. An easy to follow Software Delivery Wizard will walk you through the process. Once complete, iFlicks will be fully registered and activated.
iFlicks can also be purchased online at the Helixent Store. After placing your order, you will receive a serial number via email that can be used to activate iFlicks. Just select Register iFlicks... from the iFlicks menu, and enter your name and serial number.
We use eSellerate for order purchasing and processing, so you can be confident that your information is secure.
How do I backup my iFlicks Library?
Glad you asked! It is wise to have a backup strategy, and someday you'll be happy you did.
Movie files are stored according to your preferences. The default location is:
/Users/username/Movies/iFlicks/
Data and preferences are stored in the following locations:
/Users/username/Library/Application Support/iFlicks/
/Users/username/Preferences/com.helixent.iFlicks.plist
Copy those files to your backup device. Should you ever need to restore, simply copy them back to their original locations.